PAYMENT METHODS
Heart of Vermont accepts all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards. For non-internet orders a check or money order made payable to Heart of Vermont mailed with your order is also acceptable payment.
Orders originating outside the United States must be paid for by credit card or certified funds payable in US Dollars only. CUSTOMS INFORMATION
You
may be subject to import duties and taxes, which are levied once the
package reaches your country. Additional charges for customs clearance
are the customers responsibility; we have no control over these charges
and cannot predict what they may be.
Customs policies vary from
country to country; you should contact your local customs office for
further information. You are considered the importer of record and must
comply with all laws and regulations of the country in which you are
receiving any goods. DISCLAIMER
OUR PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
We
have made extensive efforts to verify the accuracy of prices for all
products listed on this site; however, there may be errors we did not
detect, and we reserve the right to charge the correct price in such
cases. We also have no control over price changes by manufacturers. We
would be happy to provide current prices on specific items when you
call in your order and will make every effort to provide corrected or
updated information to our customers when it is requested.
HEART OF VERMONT IS PROUD TO SAY THAT WE DO NOT GIVE OR SELL ANY OF OUR CUSTOMERS INFORMATION TO ANY PERSON OR COMPANIES.
| SHIPPING METHODS & CHARGES
Our standard shipping and handling charges are for United Parcel Service (UPS) ground shipments sent within the continental United States. ALL orders will be sent UPS unless otherwise requested. Please note: If you request your order to be sent U.S. Postal Service, it is not a service that can be tracked, and therefore, will be sent AT YOUR OWN RISK. Large items are NOT able to be sent via USPS. Shipping charges for overnight or expedited orders, International orders, and orders to Alaska and Hawaii will vary, please call for a quote, we will find out what it is and call you back.
*Bulk or heavy items marked with HW, carry special handling fees. Please feel free to call 1-800-639-4123 to contact us for exact delivery charges. Orders sent outside the continental United States reflect shipping and handling costs to the delivery point and DO NOT include duty or taxes.
BACK ORDERS
While
most items are made specifically for each order, we dont usually have
backorders. Sometimes we will be out of a certain fabric, and expect it
to arrive within a week or so, so we will hold the order and ship the
order in its entirety. If we expect a longer wait, we will ship a
partial order and we will only charge you for the items shipped at that
time. Any remaining items will be shipped to you as soon as available
and no extra shipping charge will be applied. We do not backorder
outside the continental United States.
GUARANTEES, WARRANTIES & RETURNS
Your
satisfaction is important to us. If there is a problem with your order
or any of the products you receive from us, please let us know as soon
as possible. Should you change your mind about keeping unused and
resalable product, you may return it within 30 days for a refund,
credit, or exchange less a 10% restocking fee. Innerspring mattresses,
Futon/Bed frames are NOT RETURNABLE.
For all returns, you must call us to obtain Authorization.
If
your package is damaged in transit, please bring this to the attention
of the driver and save all packaging material and contact Heart of
Vermont immediately.
Your order is NOT completed until you have an e-mail from our staff stating expected ship date and shipping costs. |
